Services

Guarantees
Unless otherwise communicated, we, Rugeast, grant you a 2-year warranty from the date of the contract (date of invoice) on our hand-knotted carpets.

Scope:
The warranty covers all new hand-knotted carpets. Excludes: all woven carpets and all loom-knotted carpets. This last mentioned type of carpet is recognizable in the name with the name “Loom”. The warranty covers the durability of knots, fringes and pile under normal load in the home. We can not cover any damage caused by improper use (such as stains, chemicals, pets). The statutory warranty rights remain unaffected and continue to apply.
In case of use of your right of return and free pickup request please inform us in advance, please let us know by phone or mail your wishes maybe for pick up appointment for the rest we take care of
An unsettled shipped package will not be accepted by us and if you return the package yourself the costs will not be covered by us either.
Return address is to Bidabadi GmbH am
Brook No: 9 20457 Hamburg.

Shipping
As an extra service For our customers outside of Germany there is no charge They shipped from € 150 minimum order.

Refund policy
For the acquired carpets at the company Bidabadi GmbH we grant you in addition to the right of withdrawal, a voluntary right of return. This begins at the end of the statutory withdrawal period and ends 30 days after receipt of the goods.
To meet the deadline, the timely dispatch is sufficient.
For the exercise of the voluntary right of return, however, is a prerequisite that the goods were ordered only for a trial and the goods must be returned in the original condition, intact and without damage in the originals or in a similar packaging.
Please contact us by e-mail (info@rugeast.com) or by phone.

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